Terms of Service

Please read these Terms of Service ("Terms") carefully. By submitting an inquiry, booking a service, authorizing work to begin, or using the website at indyexoticdetailing.com, you ("Client") acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, do not book or authorize services.

1. Agreement to Terms and Service Authorization

These Terms constitute a binding agreement between Client and Arron Brewster, an individual doing business as Indy Exotic Detailing ("Company," "we," "us," "our"), located in Fishers, Indiana. Company may assign or transfer these Terms to a successor entity or business operating under the Indy Exotic Detailing name. Acceptance occurs at the earliest of: (a) submitting a service inquiry, (b) confirming a booking verbally or in writing, or (c) leaving a vehicle in our care for service.

For paint correction, ceramic coating, and all fleet/dealer work, a signed Service Authorization Form is required before any work begins. No service in these categories will be initiated without that signed authorization. The form, once executed, is incorporated into and governed by these Terms. For all other services, authorization is confirmed at check-in per Section 3. Dealer and fleet accounts are additionally governed by a separate Master Service Agreement.

Electronic signatures and records: You consent to conduct business with us electronically. Electronic signatures, acceptances, and agreements have the same legal force as handwritten signatures under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable Indiana law. You may request a paper copy of any document at any time.

2. Services

Indy Exotic Detailing provides automotive detailing and related vehicle care services. Specific services, scope, and pricing will be confirmed at booking or before work begins. We reserve the right to decline any request where a vehicle is unsafe, conditions prevent reasonable performance, or the work falls outside our capabilities.

3. Vehicle Check-In, Condition Acknowledgment, and Check-Out

Check-In: Prior to service, we may conduct a pre-service vehicle inspection. Observed pre-existing damage, including scratches, chips, swirl marks, worn trim, damaged seals, prior repair work, or other visible conditions, may be documented with notes and/or photographs. By authorizing service to begin, Client confirms they have disclosed all known pre-existing damage and acknowledges the documented condition.

Photographs and Marketing Use: Photographs taken before, during, or after service, including before/after images, may be used for internal condition documentation, dispute resolution, operational records, and marketing purposes in a manner that does not intentionally identify you personally. If you do not consent to marketing use of photographs of your vehicle, you may opt out by submitting a written request to privacy@indyexoticdetailing.com. Opt-out requests apply to future use within a reasonable time. We are not obligated to remove previously published materials where your identity is not reasonably apparent.

Vehicle Movement Authorization: Client authorizes Company and its authorized personnel to move, start, park, reposition, or operate the vehicle as reasonably necessary for inspection, service, staging, pickup, delivery, safety, or operational purposes. Client represents that the vehicle is lawfully registered, insured, roadworthy, mechanically safe, and free of undisclosed defects that would make operation unsafe. Company is not responsible for mechanical failure, warning lights, battery failure, tire failure, brake issues, drivetrain issues, electrical faults, or other conditions arising from pre-existing or undisclosed vehicle conditions during any such movement, except to the extent caused by Company's gross negligence or willful misconduct.

Check-Out: Upon completion, Client or an authorized representative is expected to inspect the vehicle before taking possession. Acceptance of the vehicle at check-out constitutes acknowledgment that the service was completed and the vehicle's condition is consistent with the pre-service documentation, except as noted in writing at that time.

Client assumes responsibility for any condition of the vehicle not documented at check-in.

4. Pricing and Payment

Quoted estimates are based on information available at booking. Final pricing may differ if the vehicle's actual condition, service scope, access, location, or other relevant facts vary from what was initially provided, or if additional services are required or requested. Material price changes will be communicated before proceeding.

Payment is due upon completion of service unless alternate invoice terms are agreed in writing with Company. Returned checks or failed payment authorizations may incur a $35 processing fee. Dealer and fleet invoices may be issued via Square, a third-party payment processor; we do not collect or store payment card data. See Section 15 (Privacy and Data) and our Privacy Policy for details.

5. Promotional Codes and Discounts

Promotional codes ("promo codes") may be offered at our discretion and are subject to the following conditions:

• Promo codes are non-transferable, have no cash value, and may not be combined with other promotions unless explicitly stated at the time of the offer.
• Discounts are applied to the pre-tax service total, after any account-level partner tier pricing, and before applicable fees or surcharges.
• Each promo code may be limited by expiration date, maximum number of redemptions, minimum order value, or applicability to specific service types. These limitations may be displayed when the code is applied or communicated with the offer.
• Company reserves the right to modify, suspend, or revoke any promo code at any time without prior notice, including in cases of suspected fraud, system error, or abuse.
• A promo code applied to a booking that is subsequently cancelled or refunded is not reinstated. A code that has been applied counts as redeemed regardless of whether the associated service was completed.
• Promo codes confer no right or entitlement to future discounts and do not alter the cancellation policy in Section 6.

6. Cancellations and No-Shows

We request at least 24 hours' notice for cancellations or rescheduling. Unless otherwise agreed in writing, the following cancellation fees may apply to cover reserved labor, scheduling, and opportunity costs:

• 24+ hours' notice: No fee
• 12-24 hours' notice: 25% of the scheduled service total
• Less than 12 hours' notice or no-show: 50% of the scheduled service total

Cancellation fees will not be charged if we initiate the rescheduling. Fees may be billed to the payment method on file or invoiced.

7. Weather and Force Majeure

Some services require suitable weather, temperature, lighting, vehicle access, and workspace conditions. We reserve the right to reschedule without penalty when conditions are unsuitable or could affect safety, quality, or reasonable performance. We will make reasonable efforts to arrange an alternate date.

Neither party shall be liable for failure or delay in performance caused by circumstances beyond their reasonable control, including but not limited to acts of God, severe weather, natural disasters, fire, flooding, equipment failure, supply disruption, labor disputes, government actions, or public health emergencies. The affected party shall notify the other as soon as practicable and shall resume performance as soon as conditions allow.

8. Assumption of Risk and Release of Liability

Client knowingly and voluntarily acknowledges that professional detailing involves inherent risks, particularly on vehicles with aged, single-stage, previously repaired, or factory-defective paint, and on vehicles with worn, fragile, loose, modified, or aftermarket trim, seals, electronics, and components.

Client expressly assumes all risks associated with these pre-existing conditions and the normal detailing process, and releases, waives, and holds harmless Indy Exotic Detailing and its owner(s), employees, and agents from any and all claims, losses, or damages arising from:

• Pre-existing scratches, swirl marks, chips, fading, or oxidation
• Fragile or worn trim, moldings, emblems, rubber seals, or badges dislodged during normal service
• Factory paint defects, thin clear coat, overspray, or prior body repair revealed or aggravated by detailing
• Loose or broken mechanical, electrical, or interior components
• Dye transfer, fabric damage, odor issues, staining, or other conditions caused by pre-existing or undisclosed conditions

This release does not apply to damage caused by our gross negligence or willful misconduct.

9. Damage Claims Procedure

Any claim for damage allegedly caused by our services must be submitted in writing within 48 hours of vehicle pick-up or service completion. Claims submitted after this window may be declined because condition changes occurring after the vehicle leaves our care cannot be reliably verified.

To submit a claim:

• Contact us at support@indyexoticdetailing.com or 317.420.4962 within the 48-hour window
• Provide a written description of the alleged damage and photographs taken at the time of discovery
• Make the vehicle available for our inspection before any repairs are undertaken

We will review the claim and respond within a reasonable time. Undertaking repairs before our inspection may limit or void the claim to the extent the condition can no longer be verified.

10. Limitation of Liability

To the maximum extent permitted by applicable Indiana law, our total liability for any claim arising from our services shall not exceed the total amount paid by Client for the specific service giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of vehicle use, diminution in value, towing, rental costs, or lost profits, regardless of how they arise.

Nothing in these Terms limits our liability for damages caused by our gross negligence or willful misconduct.

11. No Guarantee of Results

Indy Exotic Detailing provides services using commercially reasonable products, tools, and techniques. However, we make no guarantee of specific outcomes. Results depend on factors outside our control, including vehicle age, paint condition, prior repairs, contamination level, storage, use, maintenance history, and substrate quality. Specifically:

• Paint correction may improve but cannot guarantee elimination of all defects, particularly deep scratches or paint that has been cut through to primer
• Stain and odor removal results vary by type, age, and depth of contamination
• Ceramic coating performance depends on surface condition, preparation, storage, use, maintenance, and post-application care

Our obligation is to perform services with reasonable skill and care. Dissatisfaction with results attributable to pre-existing conditions, ordinary wear, inherent material limitations, or expectations outside the confirmed service scope is not grounds for a refund or claim.

12. Right to Refuse or Stop Work

We reserve the right to decline or discontinue service at any time, without penalty to us, if:

• The vehicle's actual condition differs materially from what was represented at booking
• Continuing service would pose a safety risk to personnel, equipment, property, or the vehicle
• Previously undisclosed damage, contamination, structural issues, mechanical issues, or access limitations are discovered
• Payment is not received or there is reasonable cause to believe payment will not be honored

If we stop work mid-service, Client may be charged for work completed, materials used, and reasonable time incurred. We will make reasonable efforts to document our findings and communicate the reason for stopping.

13. Abandoned Vehicles and Storage

If Client fails to retrieve their vehicle within 48 hours of notice that service is complete, a storage fee of $25 per day will accrue. Company reserves all lien, storage, collection, and nonpayment remedies available under applicable Indiana law for outstanding service charges and accrued storage fees. Any lien, sale, abandoned vehicle process, or possessory remedy will be pursued only in accordance with applicable statutory notice and procedural requirements under Indiana law; email or text notice alone is not sufficient to treat a vehicle as abandoned or to initiate a statutory lien or sale process.

Fleet batch vehicles held at a dealer's own location are not subject to this clause.

14. Dealer and Fleet Accounts

Dealer and fleet accounts are subject to additional terms in a separately executed Master Service Agreement or Fleet Service Agreement. Where conflict exists, that signed agreement controls. Dealer portal access is granted to authorized representatives only; you are responsible for maintaining credential security. We may suspend or terminate access for Terms violations, nonpayment, operational risk, or fraudulent activity.

Agreement execution required before services commence. No services will be rendered to a dealer or fleet account until all required account-level agreements, including without limitation the Master Service Agreement and Fleet Service Contract, have been fully executed by an authorized representative of the dealer's organization. Scheduling a batch through the dealer portal does not constitute a binding service commitment on our part until all agreements are signed. We reserve the right to decline service or suspend portal access at any time if required agreements remain unsigned.

Condition report photographs: Photographs of dealer-owned or dealer-managed vehicles taken during our inspection or service process may be used for condition documentation, dispute resolution, operational records, and marketing purposes consistent with Section 3. Dealer may submit a written request to privacy@indyexoticdetailing.com to opt out of future marketing use of their vehicles' photographs. Requests are effective going forward within a reasonable time. We are not obligated to remove previously published materials where the dealer's identity or a specific vehicle is not reasonably apparent.

15. Privacy and Data

Our collection, use, and storage of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the data practices described therein.

16. Website Use

You agree to use this website only for lawful purposes and may not submit false or fraudulent information, attempt unauthorized access to our systems, use automated tools to abuse our forms, or transmit harmful or unlawful content. We reserve the right to block access for violations.

17. Intellectual Property

All site content, text, graphics, logos, and design are the property of Indy Exotic Detailing or its licensors and protected by applicable law. Reproduction or derivative use without express written permission is prohibited.

18. Dispute Resolution

Contact us first at support@indyexoticdetailing.com or 317.420.4962. If we cannot resolve the dispute informally within 30 days, it shall be submitted to binding arbitration in Hamilton County, Indiana under the American Arbitration Association Consumer Arbitration Rules, before a single arbitrator. Either party may bring an individual claim in small claims court if the claim qualifies and no class, representative, or consolidated relief is sought. Either party may seek injunctive or equitable relief in a court of competent jurisdiction for matters that cannot await arbitration.

19. Governing Law

These Terms are governed by Indiana law. Any litigation not subject to arbitration shall be brought exclusively in the state or federal courts of Hamilton County, Indiana.

20. Changes to These Terms

We may revise these Terms at any time by updating this page. Continued use of our services after changes constitutes acceptance of the revised Terms.

21. Contact

• Email: support@indyexoticdetailing.com
• Phone: 317.420.4962
• Location: Fishers, IN