Store Policies
Updated October 22, 2026 · Online shop orders
Shipping Policy
Shipping charges and applicable tax are shown at checkout before payment.
Available shipping options depend on the item and delivery address. Review the product information and checkout total before ordering.
We ship within the timeframe stated when you order. If no shipment timeframe is stated, we ship within 30 days after receiving a properly completed order.
If we cannot ship on time, we will notify you and offer the choice to accept the delay or cancel the unshipped portion for a prompt refund. If we cannot obtain consent when required, we will cancel that portion and issue the required refund.
Replacements & Returns
Our first approach is to replace an eligible problem item. This does not limit a refund or another remedy you are entitled to by law.
Damaged, defective, or incorrect items: Contact support@indyexoticdetailing.com promptly after discovering the issue. Include your order number, a description of the problem, and photos if available. This also applies if an item materially differs from its description.
We will review the issue and, where appropriate, arrange a replacement of the affected item at no additional charge. We will not substitute a different item without your agreement. If a replacement is unavailable or does not resolve the issue within a reasonable time, we will provide a refund or other remedy as required by law.
Return instructions: Keep the item and packaging if available while we review your request. Contact us before sending anything back so we can provide the correct instructions and any necessary return shipping arrangements.
Change of mind: We do not offer returns or exchanges solely because you changed your mind or selected the wrong item or option, except where required by law. Ordinary wear, misuse, and accidental damage after delivery are not product defects.
Refunds: When a refund is due, we return the amount owed to your original payment method within the applicable legal timeframe. The time it appears in your account depends on your bank. Store credit does not replace a required refund.
Delivery Information
Shipment and tracking information is provided in your order updates. A delivery estimate is not a guaranteed arrival date unless expressly stated.
If tracking shows delivery but you cannot locate the package, check the delivery location and contact us promptly. We will review the delivery information and help resolve the issue.
Order Terms
Prices are in US dollars. Indiana sales tax is collected on taxable orders delivered to Indiana; applicable taxes and shipping charges are calculated at checkout.
This version applies to orders placed after it is published. Orders already placed retain the policy that applied at purchase. Nothing in this policy limits rights or remedies required by applicable law.
For policy questions: support@indyexoticdetailing.com · Fishers, IN.